Shipping Policy

Last updated: 27/11/2025

Order Processing Time

All orders are processed within 2 to 5 business days. Processing times may be extended during high-volume periods, holidays, or unforeseen delays. Customers will be notified if significant delays occur.

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Shipping Carriers

We ship orders using trusted carriers, including:

• UPS

• DHL

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Shipping Locations

We proudly ship internationally. Shipping availability and transit times may vary depending on the destination country.

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Shipping Rates

Shipping costs are automatically calculated at checkout based on destination, weight, and shipping method.

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Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment’s progress.

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Shipping Delays

While we strive to ensure timely delivery, shipments may experience delays due to:

• Carrier issues

• Weather conditions

• Customs inspections

• Holiday peak seasons
  These delays are outside our control.

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Incorrect or Incomplete Address

Customers are responsible for entering the correct shipping address.
If you need to update the address, please contact us as soon as possible before the order is shipped.
Once an order has been shipped, we are not responsible for packages delivered to incorrect or incomplete addresses.

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Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately.
We will thoroughly review the situation with the carrier.
If the package is confirmed lost or damaged, we will issue a refund. (Subject to correct address provided).

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Contact Us

If you have any questions regarding this Shipping Policy, feel free to reach out to us at moderacegear@gmail.com.

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